My Husband and I love to travel and when we get fantastic customer service we love to tell about it! The Bay Shores Peninsula Hotel far surpassed our expectations. We found it on line and booked it due to its close proximity to the beach. We were overwhelmed by the customer service! Warren made us feel right at home as soon as we arrived.
The room had a "Beach House" feel and you cross the street and you are at Newport Beach!
We watched a couple of movies in our room (current blockbusters), got beach chairs and whatever else we needed just by signing our signature with a promise to return them. No hidden charges!
The breakfast was great and sitting up on the balcony was lovely. You can see the harbor on one side and the ocean on the other.They even have fresh cookies every day in the lobby, which is decorated with a nautical theme and very warm and homey.
The hotel is clean and very nice, fresh flowers in the room, daily newspaper etc. We stay at a beach house in Newport every five years with our family, but we have found a wonderful place to stay in the off years. We even received a thank you post card for staying with them, you don't see this kind of customer service these days.We definitely will return many times.